Frequently Asked Questions
Whether you're wondering about product features, sizing, or care instructions, our FAQ page is here to help. Explore our FAQ and find the information you need to embark on your adventure with confidence.
What size bike helmet should I get?
To find the right size, measure the circumference of your head just above your eyebrows and around your head. Use this measurement and refer to the size chart on the product page to choose the correct size. Most helmets come in small, medium, and large, but check the specific sizing guide for each model.
How do I properly fit a bike helmet?
To ensure a proper fit:
- Place the helmet level on your head.
- Adjust the straps so that the helmet sits snugly but comfortably.
- The helmet should be about one or two finger-widths above your eyebrows.
- The side straps should form a "V" shape just below your ears.
- Buckle the chin strap and adjust it so that you can only fit one or two fingers between the strap and your chin.
What is the difference between a road bike helmet and a mountain bike helmet?
Road bike helmets are typically lighter and have more ventilation, while mountain bike helmets often have a more rugged design with additional coverage at the back and sides of the head for better protection against impacts. Mountain bike helmets may also come with a visor to shield your eyes from the sun and debris.
How often should I replace my bike helmet?
It’s recommended to replace your helmet every 3 to 5 years, even if it hasn’t been involved in an accident. Helmets can degrade over time due to exposure to UV rays, sweat, and general wear and tear. If you’ve been in a crash, replace your helmet immediately, as it may have sustained damage that isn’t visible.
Are your helmets certified?
Yes, all our helmets meet or exceed safety standards set by organizations such as the Consumer Product Safety Commission (CPSC) for the US.. Check the product description for specific certification details.
Can I use a bike helmet for other activities?
While bike helmets are designed for cycling, they are not typically tested for other activities such as skateboarding, skiing, or climbing. For those activities, it’s best to use helmets specifically designed and tested for each sport to ensure optimal protection.
How do I clean and maintain my helmet?
To clean your helmet:
- Use mild soap and water with a soft cloth or sponge.
- Avoid using harsh chemicals or submerging the helmet in water.
- Let the helmet air dry completely before storing it.
- Regularly check and adjust the fit and straps to ensure they remain secure.
What is your return policy for helmets?
We offer a 30-day return policy for helmets as long as they are unused and in their original packaging.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping rates and delivery times vary depending on your location.
What size ski helmet do I need?
To determine your size, measure the circumference of your head around the forehead using a tape measure. Compare this measurement to our size chart for the correct helmet size. Each brand may have slightly different sizing, so always refer to the specific size chart provided.
How do I choose the right goggle lens for different skiing conditions?
Lenses come in various tints and categories. For bright, sunny days, choose dark or mirrored lenses. For low light or cloudy days, opt for yellow or rose-tinted lenses. Some goggles come with multiple interchangeable lenses or photochromic lenses that adjust to changing light conditions.
How do I properly fit a ski helmet?
A properly fitted helmet should sit level on your head, with the front edge about an inch above your eyebrows. It should be snug but not too tight, and the helmet should not move when you shake your head. Use the adjustable straps and padding to customize the fit.
Can I use my ski helmet for other sports or activities?
Ski helmets are designed specifically for skiing and snowboarding. Using them for other high-impact sports is not recommended, as they may not offer the same protection for those activities. Always choose a helmet that meets safety standards for the specific sport.
How often should I replace my ski helmet?
Replace your helmet if it has been involved in a significant impact, even if there is no visible damage. Additionally, helmets should be replaced every 3 to 5 years as materials can degrade over time. Check the manufacturer's recommendations for specific guidance.
Are ski goggles compatible with prescription glasses?
- Many ski goggles are designed to fit over prescription glasses or have inserts that can accommodate prescription lenses. Check the product descriptions for compatibility with glasses or consult with customer service for recommendations. Look for OTG Friendly in the description of the Ski & Snowboard Goggles.
How do I care for and clean my ski helmet and goggles?
Clean your helmet with a damp cloth and mild soap, avoiding harsh chemicals. Store it in a cool, dry place. For goggles, gently clean the lenses with a microfiber cloth and avoid touching the inside of the lenses to prevent scratching. Rinse goggles with water if they get muddy or dirty.
Didn't find the info you were looking for?
Contact us
Monday - Saturday
9AM to 7PM
661-212-2411